Our Values

1. The asset is the control point. Understanding the asset drives every decision across service, operations, and planning. The companies that own asset insight will control the customer relationship. Those that don't will be limited to executing work, not influencing outcomes.
2. Data is only valuable if it is usable. Most companies have data, but it is fragmented and inconsistent. As a result, they are managing day-to-day, not driving outcomes. The companies that make data complete, structured, and usable will outperform. The ones that don't will remain reactive and inefficient.
3. Systems built on usable data will define the future. AI, planning, and decision-making only work when the data underneath is reliable. The systems that make data usable will become the foundation everything else depends on. Systems that don't will struggle to deliver meaningful value, regardless of features.
4. Customer expectations are shifting from reactive reply to proactive planning. The companies that win will not just be the fastest to respond, but the ones that can advise, predict, and prevent incidents before they happen. Those that stay reactive will be forced into lower-value, transactional work.
5. Customers need asset-specific data in order to make smart decisions. Without it, service providers are forced to compete on price instead of value. The ability to quantify asset condition, risk, and outcomes will directly impact win rates, pricing power, and customer retention.
6. XOi customers challenge the status-quo. They are moving from reactive operations to proactive, data-driven decision-making. XOi customers want to modernize their operations to deliver faster, clearer service, data-backed capital planning, and leverage AI to meet modern customer demands and stay ahead of their competition.
7. Data must span the asset lifecycle to create fully-realized value. When complete, standardized data is captured from day one through end of life, it enables better performance, longer asset lifespan, and stronger planning. Without that continuity, data loses value and decisions remain incomplete.
8. Workflow software alone is no longer enough. Managing jobs, dispatch, and billing is now table stakes. The next generation of platforms will be defined by the quality of data they produce and the outcomes they enable.

For years, field service has relied on experience, instinct, and hard-earned knowledge to keep the world running. But as teams shrink, equipment evolves, and expectations rise, instinct alone isn't enough. What's been good enough up to now—manual processes, siloed systems, disconnected data—won't get the job done tomorrow. That's where XOi comes in. As the data intelligence solution built for anyone who designs, maintains, or depends on critical equipment, we turn asset data into uptime—empowering every stakeholder with the visibility and foresight to move from reactive work to proactive planning and predictive maintenance.

XOi brings unmatched transparency to the asset lifecycle by providing structured data across every stage. No other company provides more visibility into more data sets-dynamic and static, historical and real-time. But it's not about more data; it's about the right information, delivered to the right person with the right context, when it matters most. Because when assets perform at their best, so does everything around them. That's intelligence that keeps the world running.

V1: XOi helps service and sales teams turn fragmented, inconsistent field data into structured, complete, and usable data they can use to drive revenue, reduce cost, and plan for the future of the business.

V2 : XOi helps commercial service organizations uncover hidden revenue, operational risk, and planning opportunities within their asset and service data.

Your FSM, ERP, and CRM track jobs and transactions. XOi captures and enriches equipment and service data so teams can improve service, identify replacement opportunities earlier, reduce operational friction, and plan proactively across the lifecycle of an asset.

XOi is the only data intelligence solution for the asset lifecycle. Purpose-built for the field service industry, XOi acquires, enriches, and surfaces asset data across every stage—connecting more dynamic and static data points than any other platform. By delivering the right information to the right person at the right time, XOi empowers technicians, manufacturers, distributors, service providers, and asset owners to reduce costs, grow revenue, and increase uptime. It's the intelligence that keeps the world running.