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Our Values

The North Star

Our values, our why; the guiding light behind XOi's most important decisions. 

Brand Narrative 

The Story of XOi 

The Master Script

For years, field service has relied on experience, instinct, and hard-earned knowledge to keep the world running. But as teams shrink, equipment evolves, and expectations rise, instinct alone isn't enough. What's been good enough up to now—manual processes, siloed systems, disconnected data—won't get the job done tomorrow. That's where XOi comes in. As the data intelligence solution built for anyone who designs, maintains, or depends on critical equipment, we turn asset data into uptime—empowering every stakeholder with the visibility and foresight to move from reactive work to proactive planning and predictive maintenance.

XOi brings unmatched transparency to the asset lifecycle by providing structured data across every stage. No other company provides more visibility into more data sets-dynamic and static, historical and real-time. But it's not about more data; it's about the right information, delivered to the right person with the right context, when it matters most. Because when assets perform at their best, so does everything around them. That's intelligence that keeps the world running.


Elevator Pitch 

Your Party Answer for "So, What is XOi?"

XOi is a data intelligence solution that fuels how equipment everywhere is made, managed, and maintained. We collect and enrich more field and equipment data than any other field service technology company, so our customers can leverage historical and real time information to grow revenue, reduce costs, and increase uptime.



Boilerplate

The factual description of who we are.

XOi is the only data intelligence solution for the asset lifecycle. Purpose-built for the field service industry, XOi acquires, enriches, and surfaces asset data across every stage—connecting more dynamic and static data points than any other platform. By delivering the right information to the right person at the right time, XOi empowers technicians, manufacturers, distributors, service providers, and asset owners to reduce costs, grow revenue, and increase uptime. It's the intelligence that keeps the world running.



XOi's North Star 

Messaging Architecture 

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Our Core DNA

Mechanic

Our DNA and culture is product focused. XOi is no longer just responding to customer needs, it's engineering the future they didn't know to ask for.

Two gold-colored ventilation grilles mounted on a green wall above a tiled floor with visible screws.

Our Purpose 

Redefine Uptime for the Modern World 

At XOi, we believe assets should be understood, not just operated. When you can see inside the machine — its history visible, and its needs understood—you empower the people who keep it running. And when assets run better, longer, and smarter, so does the world.

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Our Mission and Vision 

Keep the World Running. 

The vision for our product is not just building a tool, but building an ecosystem.

As the data layer connecting every stakeholder to the asset, we have the unique ability to connect every stakeholder to each other and monetize those interactions as well.


XOi Company Values 

  • We put ourselves in technicians’ work boots.

  • We always do the right thing, even when it’s hard.

  • We win and lose together.

  • We are alert, articulate, and action oriented.

  • We are committed to intentional learning and growth.